Booking & Ticket Policy

1. Tickets and bookings

• All tickets, guest-list places, table bookings, and VIP / other packages must be booked through Sound Clash Events or an authorised ticket partner, directed to via our website.
• A booking is confirmed only once payment has been received and a confirmation email or ticket has been issued by the ticketing retailer.
• Ticket holders must check the event date, start time, venue, lineup, and entry requirements at the time of purchase.
• Lineups, DJs, artists, and performance times are subject to change without notice.

2. Pricing and payment

• Ticket prices may change based on demand, release tier, venue capacity, or promotional offers.
• All prices are shown in GBP unless otherwise stated, and may include applicable booking / admin fees or taxes.
• Payment must be completed at the time of booking unless a deposit option is explicitly offered.
• Table bookings, booth packages, and VIP experiences may require a deposit, minimum spend, or full prepayment.

3. Cancellations and refunds

• All tickets and guest-list places are non-refundable once purchased.
• If an event is cancelled by Sound Clash Events, ticket holders will receive a full refund of the ticket price, excluding any non-refundable third-party booking fees where applicable.
• If an event is postponed, existing tickets will normally remain valid for the new date. Refund requests may be accepted within 14 days of the postponement announcement.
• If a named DJ, artist, or performer changes but the event still takes place, this does not qualify for a refund.
• Refunds will be returned using the original payment method where possible.

4. Rescheduled events

• If Sound Clash Events reschedules an event, ticket holders will be notified by email and through the event page.
• Tickets will automatically transfer to the new date unless a refund request is submitted within the stated timeframe.
• If the new date is not suitable, customers must contact bookings@soundclashevents.com before the stated deadline to request a refund.

5. Entry requirements

• Attendees must be 18+ unless the event page states otherwise.
• Valid photographic ID may be required for entry, including a passport, driving licence, or approved ID card, subject to venue entry policy.
• Entry is subject to venue capacity, licensing conditions, security checks, and the venue’s admission policy.
• Sound Clash Events and the venue reserve the right to refuse entry or remove any person who is intoxicated, aggressive, abusive, or in breach of venue rules.
• No refund will be given to anyone refused entry due to ID, intoxication, behaviour, prohibited items, or failure to meet entry requirements in any way.

6. Guest lists and table bookings

• Guest-list places are subject to availability and may have entry deadlines, dress-code requirements, or capacity limits.
• Guests must arrive before the stated guest-list cutoff time; after this time, standard entry and pricing may apply.
• Table and booth bookings may require a minimum spend, deposit, or full payment in advance.
• If a table booking is cancelled or the group does not arrive, the deposit or minimum spend may still be payable.
• Table bookings are usually held for 15 minutes after the stated arrival time, after which the table may be released.

7. Event changes

• Lineups, DJs, artists, support acts, set times, venue layout, and event programming may change due to artist availability, licensing, safety, operational requirements, or circumstances beyond our control.
• Such changes do not entitle ticket holders to a refund unless the entire event is cancelled.
• In exceptional circumstances, Sound Clash Events may change the venue to a comparable alternative venue. Ticket holders will be notified as soon as possible.

8. Conduct, safety and prohibited items

• All attendees must follow instructions from Sound Clash Events staff, venue staff, security, and emergency services.
• The following are strictly prohibited: violence, harassment, discrimination, drug use, weapons, glass outside designated areas, professional recording equipment without permission, and any item prohibited by the venue.
• Anyone breaching these rules may be removed from the venue without refund.
• Sound Clash Events promotes a safe, inclusive environment. We operate zero tolerance toward racism, sexism, homophobia, transphobia, harassment, and violence.

9. Photography, filming and media

• Sound Clash Events may photograph and film events for promotional, marketing, and archival purposes.
• By attending, you consent to your image, voice, or likeness being used across our website, social media, advertising, and press materials.
• Personal photography is generally permitted, but professional cameras, filming equipment, livestreaming, and commercial use may require prior written approval.
• If you do not wish to appear in promotional content, contact [email address] before the event.

10. Lost tickets and transfers

• Keep your ticket, QR code, or confirmation email safe. We may not be able to replace lost or duplicated tickets.
• Tickets may not be resold, transferred, or used for commercial purposes without written permission.
• We may cancel tickets obtained through unauthorised resale, fraud, or duplicate bookings.

11. Liability

• Attendance at music events is at your own risk.
• Sound Clash Events is not responsible for personal property brought to an event, including loss, theft, or damage.
• Our liability is limited to the ticket price or booking amount paid. We are not liable for travel, accommodation, or other indirect costs arising from event changes or cancellations.

12. Contact

For booking questions, accessibility requests, refunds, or event updates, contact:

By purchasing a ticket or attending an event, you confirm that you have read and accepted this Booking & Ticket Policy.